Frequently Asked Questions
- How long are shipping times?
Your product will ship, in most cases, within two days of your order, and then take up to three to four weeks to reach your doorstep. Each product at The Happy Shopper Store has an estimate delivery time that you can find in the product description.
- What’s your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. Just tell us what went wrong, send along a picture, and we'll give you your money back in full. Then, if possible, you can donate product to local charity or recycle it.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order, but still receive the package then please, go ahead and do one of three things: recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item?
If there is an issue with your order -- If it's wrong size, wrong color, defective, or otherwise not exactly what you order -- then simply notify us, and we'll give you refund. You won't be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges.